317-682-1100 support@n2ntech.com

Managed Services

Managed Services

  • Avoid unplanned capital expenditures with cost-effective routine maintenance

  • Optimize IT spending through proactive service

  • Enjoy flexibility of a services mix tailored to meet your business needsLeverage specialized skills, best practices, and industry-leading technology with custom service levels

  • Take comfort with 24/7/365 monitoring, problem resolution, and access to live technical support

N2N delivers proactive monitoring, administration, maintenance and troubleshooting attuned to your business needs and goals to ensure predictable and affordable monthly IT expenses. We offer the capacity to scale your service up or down to meet your company’s demands for server network, desktop, and helpdesk support. Our managed services help you reduce business risk through responsible cost containment, business continuity, and increased productivity.

Server Monitoring and Support

N2N utilizes industry standard monitoring and alerting tools to keep a 24/7/365 watch on critical system indicators. Additionally, N2N manually checks key indicators and event logs to proactively identify potential system issues before they become a problem. Click below for more information about N2N’s routine Server Support services.

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Continuous Service-level MonitoringDrive Space
CPU Utilization
Memory Consumption
Server I/O Contention
Operating System
Key Services Uptime Validation
Server Log Review and Identification of System Issues
Windows, UNIX, Linux, and Mac OS administration and maintenance
Backup Management On-site and Off-site
Server Anti-virus
Security Management and Security Groups Administration
Proactive Audit, Troubleshooting, and Resolution of System, Security, and Operating System, Event Errors and Alerts
Patches and Security Updates for Server-Side Software Products
Vendor Management for Storage, Hardware, and Line-of-Business Software
24/7 Emergency Technical Support
Optional Anti-virus Software
N2N’s anti-virus solution is available for servers, desktops, and laptops. Whether or not we provide the AV software, N2N manages and maintains AV updates to ensure current virus definitions and vulnerabilities are applied routinely and in urgent update situations when systems security is at risk.

Optional Backup Services
N2N Technologies’ backup solution is designed to ensure the security of backup files and data, as well as cost-effective long-term data archive and records retention. N2N’s backup solution includes:

Verification of data backup completion with reporting daily, weekly, or monthly
Identification and analysis of root cause for failed backups
De-duplication of data to reduce storage costs
Proactive maintenance, administration, alerting, troubleshooting, and resolution
24/7 backup recovery and restore support

Network Monitoring and Support

N2N utilizes industry standard monitoring and alerting tools to ensure the continuity and security of your network. Additionally, N2N conducts periodic manual checks to proactively identify potential network issues before they become a problem. Click below to see what’s included in N2N’s routine Network Support service.

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Internet connectivity uptime check and alerts
Wireless network support
Bandwidth monitoring
Intrusion prevention, detection, and mitigation
Performance monitoring and optimization
Proactive audit, troubleshooting, and resolution of network and security event errors and alerts
Administration and support for network equipment including routers, switches, and firewalls
Maintain up-to-date documentation of network infrastructure design
ISP vendor management
24/7 emergency technical support

Desktop Support

N2N delivers remote desktop support around the clock for desktops, laptops, tablets, and mobile devices as part of our managed services. Onsite support for end-user devices is available when issues cannot be resolved remotely. Click below to see what our routine Desktop Support services include.

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Account management requests (i.e.: account lockout, resets, etc.)
Print/Scan/Multifunction of printers
Microsoft Outlook (i.e.: calendaring, user delegation, etc.)
Microsoft Office applications
Printer and drive mapping
PC and laptop performance
PC and laptop anti-virus, SPAM, malware, remediation, etc.
Software installations
VPN and wireless connectivity
VPN mapped drives
Web and desktop applications reconfigurations
Email configuration and support for mobile devices
Optional Anti-virus Software
N2N’s anti-virus solution is available for desktops and laptops (Windows and Mac). Whether or not we provide the AV software, N2N manages and maintains AV updates to ensure current virus definitions and vulnerabilities are applied routinely and in urgent update situations when systems security is at risk.

24/7/365 Help Desk

N2N provides direct access to live help desk support as part of our managed services offering. Our help desk team is available 24/7/365 for business critical support of servers, network, end-user devices, and a variety of software products.